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Join Our Team

Join Our Team

At the National Mississippi River Museum & Aquarium, we are consistently seeking qualified, talented, and dedicated individuals for a variety of paid, volunteer, and internship positions. Find the position you seek within the categories below.

Full-Time/Part-Time Positions

If you are interested in becoming a part of our team, complete an application form below. Applicants may drop off their application at either box office location or email completed application to apply@rivermuseum.com.

Application
When specific employment opportunities are available, they will be listed to the right.

Membership & Data Coordinator

Full-time/Part-time: Full-time
Education Required:
 BA/BS or equivalent experience
Classification: 
Exempt
Department: 
Marketing & Communications
Reports To:
 Director of Marketing & Communications
Staff Reporting To This Position: 
Interns, Volunteers
Other: 
Occasional Evening & Weekend hours as required

Essential Responsibilities

  • Membership program management: Implements best strategies in stewardship, renewal and upgrades for current members; acquiring new members and visitor conversion. Evaluates effectiveness of current membership program services, benefits, and policies, relating to retention and acquisition of members on a regular basis. Recommends, designs, and implements changes to improve effectiveness and efficiency.
  • Member stewardship & cultivation: Serves as the primary representative of membership programs on a daily basis, and at all membership events, including exhibit openings, specific museum programs, and members-only events. Oversee all aspects of the Kids Club, a conduit program for potential members and members alike.
  • Traffic management: Develop and direct strategies driving integrated mail and email campaigns to acquire, upgrade, and renew members and donors. Maintain a schedule of solicitations, cultivations, programs, and more. Work closely with marketing to ensure timely delivery of strategy, creative, and list development.
  • Reporting and data analysis: Generate reports to measure results of membership campaigns, and overall membership retention and growth. Monitor progress towards membership revenue goal. Provide reports on various key performance indicators in various departments for director team.
  • Database management: Develop, promote, and document best practices and policies associated with member and database management. Maintain security, accuracy, and integrity of organization’s database. Provide timely processing and acknowledgement of membership materials. Lead efforts to clean up member records within the database.
  • Team support: Train guest services staff in proper use of membership entry. Assist phone volunteers in promotion of good customer service.
  • Collaborative efforts: Partner with development, guest services, and marketing teams to implement promotions, partnerships, and communications that promote membership experience and enhance visitor conversion. Assist in creation of collateral material, support the museum’s online presence for members, and send regular e-marketing correspondence to enhance the member experience. Collaborate with development regarding annual appeals, and work with the Director of Marketing & Communications and Director of Finance to prepare and monitor membership revenue and expense budgets.
  • Education: Actively seek ideas and keep apprised of best practices in the areas of membership and database management. Provide recommendations to strengthen and improve membership programs and database management.
  • Other duties as assigned.

Qualifications and Requirements

  • Bachelor’s degree in related field or equivalent experience
  • Proven experience in customer service, sales growth, and database management
  • Strong oral and written communication skills
  • Proven analytical and organizational skills
  • Ability to lift boxes up to 40 lbs. unassisted
  • Ability to sit at computer, work on foot, bend and or stoop for extended periods of time including: reaching, kneeling, pushing, pulling, carrying, and lifting.
  • Proficient use of technology
  • Availability for some weekend and evening hours

How To Apply

To apply, email your resume, cover letter and references to apply@rivermuseum.com. Applications will be reviewed on January 6, 2019.

This is a full time, permanent position. Salary is competitive and commensurate with experience. Benefits include vacation time, sick time, paid holidays, medical, dental, flex plan, and 403b retirement plan.

Volunteer Supervisor

Full-time/Part-time: Full-time
Education Required: 
BA/BS or equivalent experience
Classification: 
Exempt
Department: 
Sales & Guest Services
Reports To: 
Director of Sales & Guest Services
Staff Reporting To This Position: 
Interns, Volunteers
Other: 
Occasional Evening & Weekend hours as required

Essential Responsibilities

  • Volunteer program management: Implements best practices in recruitment, training, and placement for volunteers. Evaluates effectiveness of current volunteer program policies and procedures, relating to individual departmental volunteer needs. Processes applications for volunteers and maintains database of volunteers. Recommends, designs, and implements changes to improve effectiveness and efficiency of the volunteer program.
     
  • Volunteer stewardship & cultivation: Serves as the primary representative of the volunteer program on a daily basis and at all events where volunteers are utilized, including exhibit openings, members-only events, and museum special events. Coordinate volunteer efforts with specific department(s) hosting special events. Communicate with volunteers regarding specific assignments, expectations, and benefits of being a volunteer. Act as primary advocate for all volunteers.
     
  • Manager on Duty (MOD) daily responsibilities: Learn museum opening/closing procedures, cash office processes, and work as part of MOD team daily to handle all guest needs. Work closely with front line associates on daily tasks including but not limited to the development of skill sets required to work with organization’s point of sale (POS) system. Work with Guest Services and MOD team to perform necessary functions required to achieve department operational goals.
     
  • Internship program management: Serve as primary representative of the internship program working to determine policies and procedures. Work closely with other departments to recruit interns and implement best practices to create opportunities for interns to serve.  Network and serve as coordinator to institutions seeking internship placements. 
     
  • Collaborative and team efforts: Work with all departments to implement partnerships and communications that promote volunteer opportunities and internship placements resulting in a great guest experience. Play a key role as a member of a team that works every day to deliver a quality guest experience, and work with the Director of Sales & Guest Services to deliver on department and organizational goals.
     
  • Other duties as assigned.

Qualifications and Requirements

  • Bachelor’s degree in related field or equivalent experience
  • Proven experience in customer service, sales growth, and database management
  • Strong oral and written communication skills
  • Proven analytical and organizational skills
  • Ability to lift boxes up to 40 lbs. unassisted
  • Ability to sit at computer, work on foot, bend and or stoop for extended periods of time including: reaching, kneeling, pushing, pulling, carrying, and lifting.
  • Proficient use of technology
  • Availability for weekend and occasional evening hours

How To Apply
To apply, email your resume, cover letter and references to apply@rivermuseum.com. Applications due by January 6, 2019.

This is a full time, permanent position. Salary is competitive and commensurate with experience. Benefits include vacation time, sick time, paid holidays, medical, dental, flex plan, and 403b retirement plan.

Collections Manager/Registrar

The Dubuque County Historical Society, doing business as the National Mississippi River Museum & Aquarium, seeks an experienced Collections Manager/Registrar to join its team.

Department: Curatorial Services
Reports To: 
Director of Curatorial Services
Staff Reporting To This Position: 
Other staff & volunteers as assigned
Works Closely With: 
Director of Curatorial Services, Exhibits staff, temporary project staff when applicable, volunteers
Full-time/Part-time: Full-time
Exempt/Non-Exempt: Exempt/Salaried

Key Responsibilities

  • Oversees the documentation of the museum’s permanent collections and loans, including paper records and digital records.
  • Properly cares for objects and archival materials using accepted professional museum standards, including proper storage.
  • Maintains computerized database of historical collections.
  • Catalogs, inventories and tracks all collections items: in storage, on exhibit, and on loan.
  • Oversees and ensures proper movement of collections, both internally and externally.
  • Registers, accessions, and deaccessions permanent collections, both artifacts and archival materials.
  • Works to ensure security of collections.
  • Implements approved collections policies and procedures.
  • Serves as primary liaison with donors who offer donations to the collection.
  • Manages and provides access to archival and library collections.
  • Supervises collections volunteers and interns.
  • Provides research, exhibits, and collections management support to the curator.
  • Coordinates and answers research and photograph requests; supervises on-site researchers.
  • Manages emergency response plans for the curatorial department.
  • Performs other duties as assigned.

Qualifications and Requirements

  • Minimum of a Bachelor’s Degree in History, Anthropology or related field; Master’s degree or Master’s certificate in Museum Studies, Public History, or a related field strongly preferred; or equivalent work experience.
  • Minimum 4-5 years collections management, registration or related experience in a museum setting.
  • Must demonstrate a solid understanding of professional collections management and registration practices.
  • Excellent computer skills.
  • Ability to effectively work with volunteers.
  • Proficient writing and proofreading skills.
  • Strong organizational and communications skills.
  • Flexibility, motivation and ability to work independently as well as part of a team.
  • Ability to handle numerous projects simultaneously.
  • Must be detail oriented.
  • Familiarity with PastPerfect museum software preferred.
  • Must have the ability to lift and move objects weighing up to 40 pounds, climb a ladder, bend, stoop, kneel, sit or stand for prolonged periods of time, and have a valid driver’s license.

Houskeeper

Full-time/Part-time: Part-time (25 hours)
Department: Housekeeping/Maintenance
Reports To: Head Housekeeper & Facilities Manager

The Dubuque County Historical Society (DCHS) and National Mississippi River Museum & Aquarium (NMRMA) are seeking candidates for the Housekeeping Position. 

Primary Duties

  • Assisting in all aspects of buildings and grounds cleaning
  • Ensuring that all properties are clean, safe and well-maintained
  • Position requires the ability to stand for prolonged periods of time, to stoop, kneel, bend, climb, lift and carry.
  • Present the museum positively by maintaining a clean and presentable appearance

Experience

  • Must be able to occasionally lift weights of up to 25 lbs.
  • Must be able to use and climb a step stool and occasionally work at heights
  • A driver’s license and high school diploma or equivalent is preferred.

If you are interested in joining our team, please go to rivermuseum.com/apply and complete an applicatio,n or pick up one at our box office. Applications can be mailed (or dropped off in person) to National Mississippi River Museum & Aquarium, Attn: Human Resources, 350 East Third St, Dubuque, IA 52001.

Volunteer Positions

Have an interest in history, animals, conservation, or simply enjoy helping others? Whether it’s one day a month, one day a week, or just for special events and projects, we’d love for you to join in our mission.

The very nature of volunteering means choosing to work without being paid for it. As a result, people choose to spend their time on issues they feel strongly about. If you have a passion for animals, history, education, or conservation, the National Mississippi River Musuem & Aquarium, Dubuque Historical Society, and Mathias Ham Historic Site are for you!

Volunteers recieve free individual admission, reduced museum admission for your guests, and discounts on food & beverage and museum store purchases. Flexible schedules are available.To apply, complete the volunteer application below. Some positions may require you to upload a cover letter and resume. For more information, contact Vicky Sutter at 563-557-9545 x276 or volunteer@rivermuseum.com.

required volunteer APPLICATION 

Blacksmith/Maintenance Volunteer

Currently seeking volunteers for Thursdays. Blacksmith volunteers are located in either the Blacksmith Shop or the Boat Shop in the Mississippi River Center. Volunteers interested in this position need not have blacksmithing/skilled experience; however, they should be interested in learning and demonstrating blacksmith/skilled work for visitors. Equipment and some training is provided. 

Down in the Delta

Daily: 10 a.m. - noon and/or noon - 3 p.m. Down in the Delta volunteers assist the Delta Educator in the National River Center with tasks such as instructing visitors to rinse hands, explaining the proper technique to use while interacting with the animals, and provides simple interpretation when applicable. This volunteer assists the Delta Educator in interpreting the stingray of the Mississippi Delta and in maintaining a safe environment for our animals and our visitors.

As with all volunteers, Down in Delta volunteers are representatives of the Museum & Aquarium. They are required to wear a clean uniform with name badge. Using a cell phone, eating, and drinking are not permitted while at their post.

Erosion Table Volunteer

Daily: 10 a.m. - noon and/or 12 p.m. - 3 p.m. Erosion table volunteers are located beside the erosion table in the Mississippi River Discovery Center. Using photos, interpretive media, and the table itself, the volunteer working this station will interpret the process of erosion to visitors, engage students in hands on learning, and maintain the flood table as visitors explore erosion and the impacts soil has on the Mississippi River and other rivers throughout the world.

As with all volunteers, Erosion Table volunteers are representatives of the Museum & Aquarium. They are required to wear a clean uniform with name badge. Using a cell phone, eating, and drinking are not permitted while at their post.

Flood Table Volunteer

Daily: 10 a.m. - noon and/or noon - 3 p.m. Flood table volunteers are located beside the flood table in the Mississippi River Center. They explain to visitors the history of flooding in the city of Dubuque and the impact seasonal flooding has on the Mississippi River floodplain. Using photos and other interpretive media, the volunteer will orient the visitor to  important landmarks on the flood table. Visitors always like personal stories from actual experiences or stories volunteers have heard from others who experienced a Dubuque flood.

As with all volunteers, Erosion Table volunteers are representatives of the Museum & Aquarium. They are required to wear a clean uniform with name badge. Using a cell phone, eating, and drinking are not permitted while at their post.

Greeter

Greeters stand near the main entrance and welcome every visitor to the Museum & Aquarium with a smile. They answer questions, briefly explain the campus, give directions and maps, and help our guests to the best of their ability (or find them someone who can). Greeters should be outgoing, friendly, knowledgeable, and excellent at customer service.

As with all volunteers, greeters are representatives of the Museum & Aquarium. They are required to wear a clean uniform with name badge. Using a cell phone, eating, and drinking are not permitted while greeting.

Riverworks Assistant

RiverWorks assistants help the Educator at the RiverWorks Stream Table in the National River Center. They help clean up water, hang up smocks, and collect boats. RiverWorks assistants should be outgoing, friendly, knowledgeable, and excellent at customer service.

As with all volunteers, RiverWorks assistants are representatives of the Museum & Aquarium. They are required to wear a clean uniform with name badge. This area can get wet, so proper footwear should be worn for safety. Using a cell phone, eating, and drinking are not permitted while on the floor.

Special Events

Volunteers that select to volunteer their time at special events will be updated regularly by email/newsletter of the upcoming volunteer needs. The Museum & Aquarium holds approximately one-two special events per month that will require volunteer help. Volunteer positions include, but are not limited to: event set-up and teardown, ticket sales, food/beverage booth, money handling, donation booth, children’s games, & more!  Please contact Vicky Sutter at 563-557-9545 or vsutter@rivermuseum.com with any questions regarding special events.

Touch Tank Volunteer

Touch Tank volunteers attend to the Sturgeon Touch Tank in the Mississippi River Center. They explain proper hand-washing to guests and offer help as needed. There will be an Educator on hand to answer in-depth questions. Touch Tank volunteers should be outgoing, friendly, knowledgeable, and excellent at customer service.

As with all volunteers, Touch Tank Volunteers are representatives of the Museum & Aquarium. They are required to wear a clean uniform with name badge. Using a cell phone, eating, and drinking are not permitted while at their post.

Internships

We love helping college students gain real-life experience! If you are interested in any of the posted internships, please complete the volunteer application below and upload your resume, cover letter, and any additional requirements. Applications may also be submitted in person at either box office. For questions, contact Vicky Sutter at 563-557-9545 or vsutter@rivermuseum.com.

Deadlines for submission are as follows:

  • Spring semester application submission deadline: January 1 annually
  • Summer semester application submission deadline: April 15 annually
  • Fall semester application submission deadline: August 25 annually

For questions, contact Vicky Sutter at 563-557-9545 x276 or vsutter@rivermuseum.com. 

Internship Application

Animal Nutrition Intern (Living Collections)

The Living Collections Animal Nutrition Volunteer will allow participants to have a greater knowledge and understanding of the nutritional needs of freshwater fish, saltwater fish, reptiles, amphibians, birds, invertebrates, and mammals housed in captive environments at the National Mississippi River Museum & Aquarium (NMRM&A).

Key Responsibilities
  • Prepare animal food that will be used throughout the day by following established food prep charts.
  • Pull food for next day’s use.
  • Create shopping list for grocery runs.
  • Ensure daily and weekly check sheets are current and maintain written records in accordance with established practice and policy.
  • Ensure all husbandry areas are kept clean, organized and hazard free; report maintenance needs; perform minor maintenance tasks.
  • Provide superb customer service for all visitors.
  • Implement emergency procedures as directed.
  • Work safely with and around potentially hazardous chemicals and dangerous animals.
  • Extended periods of standing and heavy lifting up to 50 lbs.
  • Provide alternate coverage for other Aquarists and other duties as assigned.
Special Requirements
  • Will typically possess a background related to living organisms and animal nutrition.
  • Experience with, understanding of, and aptitude for maintaining animals in captivity is helpful. 
  • Must possess strength and endurance to perform the physical demands of all Key Responsibilities with or without accommodation.
  • A High School Diploma is required.
  • Must be able to read, write, and speak the English language.
  • Ability to interact in a courteous and professional manner.
  • Must be capable of dealing with emergencies calmly and efficiently.
  • Must learn quickly and be self-motivated to elevate personal skill set.
  • Must possess good decision-making skills to make sound, independent judgments and must possess good problem-solving skills to identify problems and suggest solutions.
  • Completion of a minimum of 8 hours a week (hours to and length of time period are flexible and will depend on the individual). Progress will be documented with weekly informational reviews, as well as a final review of knowledge and skills learned.
Application Requirements
  • NMRM&A Volunteer Application
  • Cover Letter
  • Resume
  • 1 letter of recommendation (letter must be sent by the individual directly or it will not be accepted)

Living Collections General Intern (Living Collections)

The Living Collections Internship will allow participants to have a greater knowledge and understanding of the general husbandry needs of freshwater fish, saltwater fish, reptiles, amphibians, birds, invertebrates, and mammals housed in captive environments at the National Mississippi River Museum & Aquarium (NMRM&A).  Interns will work with members of the Living Collections Team to complete the daily tasks required to maintain the health and welfare of animals, as well as clean exhibits and back of house areas.

Key Responsibilities
  • Preparation of food for animal diets and feeding out of diets in efficient manor.
  • Ensure all husbandry areas are kept clean, organized and hazard free; report maintenance needs; perform minor maintenance tasks. Cleaning of the exterior and interior of the enclosures as well as areas around the enclosures (floors, counters under and above enclosures).
  • Exhibit servicing including monitoring the health and well-being of animals, testing for appropriate water parameters and performing water changes as needed, ensuring daily and weekly check sheets are current and maintain written records in accordance with established practice and policy.
  • Provide superb customer service for all visitors.
  • Implement emergency procedures as directed.
  • Work safely with and around potentially hazardous chemicals and dangerous animals.
  • Extended periods of standing and heavy lifting up to 50 lbs.
  • Assist the full-time aquarists with any necessary projects and provide alternative coverage as needed.
Special Requirements
  • Applicants must be currently enrolled in a college or university, or have recently graduated from a college or university.
  • Will typically possess a background related to living organisms.
  • Experience with, understanding of, and aptitude for maintaining animals in captivity is helpful.
  • Must possess strength and endurance to perform the physical demands of all Key Responsibilities with or without accommodation.
  • Must be able to read, write, and speak the English language.
  • Ability to interact in a courteous and professional manner.
  • Must be capable of dealing with emergencies calmly and efficiently.
  • Must learn quickly and be self-motivated to elevate personal skill set.
  • Must possess good decision-making and problem solving skills to make sound, independent judgments to identify problems and suggest solutions.
  • Completion of a minimum of 150 hours preferably 16 hours in a week period (hours and length of time period are flexible and will depend on the individual). Progress will be documented with weekly informational reviews, as well as a final review of knowledge and skills learned.
  • Completion of a project approved by the NMRM&A Living Collections Director and Supervisor, as well as give a short presentation on the project.
Application Requirements
  • NMRM&A Application
  • Cover Letter
  • Resume
  • 1 letter of recommendation (letter must be sent by the individual directly or it will not be accepted)

Collections Inventory Intern (Curatorial)

This position is 6–12 hours per week during business hours, Monday through Friday between 9:00 and 4:00. Intern will provide support for the Curatorial Services (historical collections) department at the National Mississippi River Museum & Aquarium/Dubuque County Historical Society.

The intern will be involved with the inventory of the historical collections, which may include but is not limited to:

  • Verifies or catalogs information on each item in the collection into the database.
  • Physically locates each item in the collection. Documents or updates locations in the database.
  • Correlates all items with the correct paper and database files.  If the files do not exist, creates them.
  • Ensures all items are properly marked and tagged with accession numbers following professional museum standards and protocols.
  • Digitally photographs or scans each item and adds images to the database.
  • Assesses condition of each item and updates condition information in the database as necessary.
  • Registers and catalogs undocumented “found in collection” items.
  • Improves storage conditions where practical.
Applicants should possess
  • Ability to work as part of a team and follow specific directions.
  • Excellent computer skills, such as experience with Microsoft Word, Excel, etc.
  • Education or interest in history, anthropology, research, museums, and willingness to learn about proper museum techniques.

Exhibits Internship (Exhibits)

This is a 4 – 10 hr. per week during business hours. The assistant will provide support for the Exhibits Department at the National Mississippi River Museum & Aquarium.

We are looking for an intelligent, friendly, detail-orientated, hard-working student who can cover a broad array of duties. They must be able to work successfully as part of a team or alone. The student will assist exhibit personnel in all their duties. This could include:

  • Building and painting walls, cases, and new displays.
  • Maintenance and cleaning of existing displays
  • Restoration work on existing buildings and boats
  • Producing in house signage

Specific skills or educational background helpful but not necessary:

  • Fine Arts/Graphic Arts background
  • Some basic construction skills, i.e. painting, sawing, measuring, etc.

This is a temporary, non-paid, part time position with the possibility of extension.  If interested, please send museum application, cover letter and resume to Vicky Sutter at vsutter@rivermuseum.com.

Marketing Intern (Marketing & Communications)

This internship can provide valuable experience and networking opportunities with local media and business partners. The Marketing Intern is expected to work 10-20 hours/week for a minimum of one full semester. This position will report jointly to the Marketing Manager and Director of Marketing & Communications. The Marketing department creates brochures, posters, flyers, web graphics, advertisements, and publications for various departments within the Museum & Aquarium. Marketing is also responsible for the Museum & Aquarium website, social media presence, and all written communications. Based on the intern’s skill-set, the Marketing Intern position may write copy, manage social media feeds, design materials, update media lists and web content, or do a variety of other tasks in line with his or her abilities.

Qualifications

Qualified applicants should possess strong writing skills, acute attention to detail, have the ability to follow through on tasks in a timely manner with limited supervision, have strong problem-solving skills, and be familiar with design standards. For interns hoping to design, candidates must have demonstrated ability working with Adobe Creative Suite (Photoshop, InDesign, Illustrator, etc.).

Requirements

Junior standing or higher. Suggested majors: marketing, communications, graphic design, business or related field. Design students should be prepared to provide a portfolio.

Development Intern (Development)

Purpose of the position:

The National Mississippi River Museum & Aquarium’s mission is to explore life of Dubuque, the Mississippi River, and the Rivers of America and their global connections, and to research, interpret, educate and promote the conservation of their historical and natural environment.

The Development intern will assist the Development Department with ongoing fundraising activities that meet our mission. The intern will work collaboratively with the Museum & Aquarium staff to research new sponsors and identify innovative donor cultivation techniques, while learning the processes and importance of non-profit development.

Long-term, we view this as a distinct opportunity to advance the Museum & Aquarium’s capability to fundraise; offer learning opportunities for young professionals; and increase strong collaborative efforts with local organizations and prospective donors.

Essential Functions:

  • Research possible sponsors, which fits the organizations vision, mission and ongoing educational activities.
  • Track and report event sponsors in the community.
  • Assist in prospect research and cultivation of current and new donors, and major gifts.
  • Maintain a working database of funders and deadlines.
  • Gain a working knowledge of our donor and member database system – Altru.
  • Assist in planning Museum & Aquarium upcoming events – Ice Fest, Mad Scientist Party, 4th of July Ice Cream Social, Ding Darling Days & the Taste of Dubuque & more.
  • All other duties as assigned.

Relationships:

This individual will report to the Development Manager, and will work with Development and Membership Managers on a daily basis. In addition, this position would work with other departments such as Marking and Education as well as other administrative office staff, and volunteers accordingly.

Equipment: (e.g., computer, copy machine, telephone, etc.)

Must have general operational knowledge of basic office equipment, computers, postage machine, and computer software systems.

Qualifications: (e.g., education, training, experience, & skills)

The intern shall possess exceptional organizational skills and be able to work independently.  We are looking for an intelligent, detail-oriented individual who can cover a broad array of duties while assisting the National Mississippi River Museum & Aquarium to become the nation’s premier center to interpret and preserve the Mississippi River’s natural environment and history, inspire a global audience, and create more knowledgeable and engaged citizens.

Skills/Experience: Knowledge of Microsoft Office, Development database, internet navigation, and social media experience preferred.

Please send Resume & Cover letter to: Vicky Sutter at vsutter@rivermuseum.com

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